Refund Policy

1. Your right to cancel

The consumer (known as you) in accordance with the UK distance selling regulations has the right to cancel an order which has been placed by mail-order or via the internet. You have seven days from the date of booking a Musicale Holiday Course or joining the Musicale Rental Scheme to notify Musicale Ltd in writing, that you wish to cancel your order. A refund of the full purchase price minus administrative costs (of no more than £15) and payment fees, will be made within 30 days. This is a UK only right to cancel and does not apply to non UK consumers.

2. Refunds

Refunds will only be issued in the following circumstance:  When you are exercising your right to cancel your order under the 7 day cancellation period.

3. Currency

All prices stated on the website or in the Musicale Holiday brochure are in Great Britain Pounds (GBP). If you are purchasing from overseas your credit card will be debited in GBP. It is your responsibility to check what the holiday you have purchased will cost in your own currency. You are not eligible for a refund if you are not aware of the cost of the goods in your own currency. Once you have placed your order you have entered into a contractual agreement to purchase the holiday in GBP. We are not responsible for any changes in exchange rates or for any charges made to you by your credit card company for the exchange of currency.

4. Statutory Legal Rights

UK consumer law is the applicable law governing the sale of Musicale Holidays or a musical instrument by Musicale Ltd via mail-order, in person and via the internet. A copy of your UK statutory consumer rights can be obtained from TRADING STANDARDS CENTRAL. or from THE OFFICE OF FAIR TRADING.

5. Complaints procedure

Should you have a complaint about a Musicale Holiday or the Instrument Trial and Purchase Scheme  provided by us you must adhere to the following procedure:

i. Contact Musicale Ltd via phone on 01582 713333 or via post to Musicale Ltd Homecroft Sun Lane Harpenden AL5 4GJ.

ii. If your complaint is not dealt with to your satisfaction within 30 days you may contact the administrator on the above number and address.

iii. Should your complaint remain unresolved you may write to the managing director at the above address.

iv. If your complaint fails to reach a satisfactory agreement you may wish to contact your local trading standards office or office of fair trading for arbitration.